Terms and Conditions

Terms and Conditions

LOCATION

The Acculaser Medispa is based at The Wilbraham Place Practice, London, SW1X 9AE and in Claygate, Surrey on certain dates.

BOOKING FEE- £75

ALL bookings must be reserved with either a £75 booking fee or full treatment fee. The £75 booking fee will be deducted from the full price of your treatment at your appointment. No shows and late shows will lose this booking fee. A late show is more than 10 minutes late. Clients on courses will have £75 deducted from their booked treatment.

PAYMENTS

Payments may be made by debit cards or cash. We do accept most credit cards but please note that an extra charge of 2% applies to payments with a Credit Card.

CONSULTATION FEES- £75 (Free when combined with the first treatment)

A consultation fee of £75 is charged for a 20 minute consultation, however should a client continue to have a treatment at the same appointment time, then the £75 shall be deductible from the full treatment cost.

LATE ARRIVAL/RESCHEDULING FEES – £75

We kindly ask that you arrive on time or just before your appointment. As some of our treatments are booked in 30 minute sessions, and in order to avoid disrupting the next client’s appointment, all clients arriving more than 10 minutes late for an appointment will be considered as a late show and a £75 fee will be charged as a rescheduling fee. If you are on a course of treatments, you will still be charged £75 for the late cancellation fee and this will be deducted from the cost of the next session of your course.

Therefore please allow for tube delays, traffic and parking. Thank you.

CANCELLATIONS OF APPOINTMENTS- 72 HOURS NOTICE REQUIRED (3 WEEK DAYS)

We politely ask for 72 hours notice of a cancellation, that is 3 week days. Failure to give 72 hours notice of a cancellation will result in a £75 charge to cover the appointment time booked.

RESCHEDULING OF APPOINTMENTS- £75

We reserve the right to charge all clients a rescheduling fee of £75 as an administration fee, before or after 72 hours notice.

OTHER TERMS AND CONDITIONS- PLEASE NOTE

Please turn your mobile to silent when entering the clinic in respect to other clients and to enable you to receive the best attention and advice during your treatment.

We respectfully ask that men shave before arriving for their facial, failure to do so will minimize the treatment and its effects.

Please note that some of the facial treatments will require some ‘down time’. Please consider this in advance when booking. A client’s decision not proceed with a treatment during the appointment due to the treatment’s downtime or because they did not check the contra-indications before the appointment, will not affect the minimum charge required and £75 for the appointment time must still be paid.

Please note that if you give false information during the consultation or you fail to offer full information that may be of relevance for your treatment, that you fail to give accurate feedback of any sensations during your treatment to the therapist or you fail to follow the Post Treatment Advice given, then The Acculaser Medispa will NOT take any responsibility for any adverse reactions you may experience due to the treatment given.

The client must agree to comply with all instructions and/or recommendations by the therapist and Post Treatment Advice given regarding the care of the treated areas and will be asked to sign a consultation form. The Acculaser Medispa will not be held responsible should professional advice not be followed.

No two skins are the same and no two clients will react exactly the same to a treatment. Therefore it is important to note that the effects of any treatment cannot be guaranteed and results for each person will vary.

Our apologies but children are not allowed in The Acculaser Medispa treatment room due to dangerous equipment.

Maria Holloway at the The Acculaser Medispa has a Special Therapist License and is a full member of the British Association of Beauty Therapy and Cosmetology. The Acculaser Medispa is fully insured and does not take any responsibility for any procedure offered by any Doctors or other practitioners recommended or who offer treatments within The Acculaser Medispa or at The Wilbraham Place Practice.

All treatment details and prices are subject to change and availability at The Acculaser Medispa’s discretion.

Please note that if The Acculaser Medispa changes venue for whatever reason and at any time, then treatment fees already paid will NOT be refunded and the treatments will continue to be offered at the new venue. No travel costs will be awarded.

Please note that we will not accept responsibility for any valuables left by clients on the premises or of any damages to belongings.

All client information will be held in the strictest confidence.

Please note that we reserve the right to refuse to treat, book or rebook any client who we or The Wilbraham Practice feel is showing, in our opinion, offensive, rude, abusive or disruptive behaviour. We have a zero tolerance for abusive behaviour policy.

Discounts on courses are not available with any other discount offers or vouchers.

All overdue or unpaid bills for treatments will be charged interest from the date of the booked treatment inline with the RPI.

*Online Discount Vouchers

Clients with online discount Vouchers must quote the code on the phone when booking the appointment and bring the printed voucher showing all the codes with them to the appointment. Failure to do so may mean that you may forfeit your treatment and voucher in full and you will NOT be entitled to reschedule.

ALL Online Discount Vouchers are valid for New Clients Only. Existing clients or clients who have previously submitted an online discount voucher will NOT be eligible to submit further vouchers as the reason for the online offers is purely to introduce new clients to the clinic. The acceptance of vouchers to existing clients will be solely at the clinic’s discretion.

Client who arrive more than 10 minutes late or fail to arrive for their booked appointment WILL forfeit their full voucher treatment and will not be entitled to reschedule, without exception. It is the clients responsibility to know the address of the clinic and travel time before booking and scheduling the appointment and before setting out for the appointment. Please check all details before booking.

Appointments must be made and performed BEFORE the expiry date of the voucher. The voucher is normally valid for 3 months which should give everybody enough time to schedule an appointment.

Please note that there is a £75 RESCHEDULING FEE for ALL clients with a discount voucher and convenient rescheduled appointment times cannot be guaranteed.

Clients who fail to give 72 hours notice cancellation (work days only) will forfeit their voucher completely and you will NOT be entitled to reschedule.

Clients arriving with a voucher who have NOT checked for the contra-indications before booking the appointment and who are therefore not able to proceed with the treatment on the day of the appointment will NOT be entitled to a refund or be entitled to reschedule or be classed as ‘unsuitable for treatment’. It is the clients responsibility to check the list of contra-indications BEFORE booking an appointment and arriving for an appointment as stated clearly on the deal.

Please note there is a strict zero tolerance policy against rudeness or unreasonable behaviour from clients within the clinic and that clients may be refused appointments on this basis.

*Please note that all our Terms and Conditions apply to clients with vouchers.

Courses of Treatments

Certain treatments may be bought as a course of numbered sessions and will be eligible for a discount only if the course of treatments is paid in full in advance. Please note that the money paid for a course of treatment is non-refundable and non-transferable without exception. If you arrive more than 10 minutes late for any of the booked sessions of a course or you fail to give 72 hrs notice of a cancellation then a £75 cancellation fee will be payable at your next session. All courses must be used within 12 months of the date of purchase. During this time if there is a change of venue/clinic address then the paid courses will automatically be transferred to the new venue/clinic address and no refunds will be made. By agreeing to pay for a course of treatments, you agree to our full terms and conditions.

Thank you.