The Acculaser Skin Care and Laser Clinic is situated within the Chelsea FC Health Club and Spa and Stamford Bridge on the Fulham Road, SW6 1HS.
ALL bookings (including any voucher bookings) must be made by giving your bank card details at the time of booking your appointment.
*Please note that a debit may be made against your card for cancellation or rescheduling fees.
Payments may be made by debit cards or cash. We do accept credit cards but please note that the credit card companies make an extra charge of 2% and that this be passed on and will be added to your final bill.
We kindly ask that you arrive on time for your appointment. As some of our treatments are booked in 30 minute sessions, and in order to avoid disrupting the next client’s appointment, all clients arriving more than 10 minutes late for an appointment will be considered as a 50% cancellation fee and this will be charged against your bank card.
Therefore please allow for tube delays and parking. Thank you.
Clients with vouchers arriving late for an appointment will unfortunately forfeit the voucher and a refund will not be granted. Also clients arriving with a voucher who have not checked for the contra-indications previously to booking the appointment and who are therefore not able to proceed with the treatment on the day will also not be entitled to a refund.
CANCELLATIONS OF APPOINTMENTS
We politely ask for 48 hours notice of a cancellation. Failure to give 48 hours notice of a cancellation will result in a 50% charge of the total bill for the treatment booked and will be charged against your bank card.
RESCHEDULING OF APPOINMENTS
We reserve the right to charge all clients a rescheduling fee of £30.
*Please note that clients with a discount voucher giving less than 48 hours notice of a cancellation will render the voucher void and will not be granted a refund.
OTHER TERMS AND CONDITIONS
Please turn your mobile to silent when entering the clinic in respect to other clients.
We respectfully ask that men shave before arriving for their facial or hair removal appointments, failure to do so will minimize the treatment time and possibly its effects, thank you.
Please note that some of the facial treatments will require minimal ‘down time’. Please consider this in advance when booking. A client’s decision to not proceed with a treatment due to downtime will still be charged 50% for the treatment or forfeit their voucher.A refund will not be granted for vouchers on this basis. Therefore please read all the contra-indications before booking your appointment, thank you.
Please note that if you give false information during the consultation or you fail to offer full information that may be of relevance for your treatment, then the Acculaser Skin Care and Laser Clinic will NOT take any responsibility for any adverse reactions you may experience due to the treatment given.
The client must agree to comply with all instructions and/or recommendations given regarding the care of the treated areas and will be asked to sign a consultation form.
It is important to note that the effects of any treatment cannot be guaranteed and results for each person will vary.
Our apologies but young children are not allowed in the Clinic due to dangerous equipment, thank you. Please note that the Chelsea FC Health Club and Spa is an adult only Health Club.
Maria Mills at the The Acculaser Skin Care and Laser Clinic has a Special Therapist License registered with the Kensington and Chelsea Council, and is a full member of the British Association of Beauty Therapy and Cosmetology. The Acculaser Clinic is fully insured for all the procedures offered except for injectables and dermal fillers whereby Dr Nick Goodacre (of The Wellington Clinic, Kings Road, Chelsea) is responsible for his insurance and is fully covered for all the treatments he offers.The Acculaser Clinic does NOT take any responsibility for any procedure offered by any Doctors or alternative therpists recommended.
All treatment details and prices are subject to change and availability at the clinics discretion.
Please note that if a change of venue/clinic address is necessary and unavoidable for whatever reason and at any time, then advance notice will be given to clients of the new venue/clinic address and you will be given the opportunity to rebook your appointment date/time at no extra charge. However refunds will not be given under any circumstances, whether a voucher, a fully paid single treatment or a course of treatments.
Please note that we will not accept responsibility for any valuables left by clients on the premises or of any damages to belongings.
All client information will be held in the strictest confidence.
Please note that we reserve the right to refuse to treat, book or rebook any client who we feel is showing, in our opinion, offensive, rude, abusive or disruptive behaviour.
Discounts on courses are not available with any other discount offers or vouchers.
All overdue or unpaid bills for treatments will be charged interest from the date of the treatment.
*Online Discount Vouchers
Clients with online discount Vouchers must bring the printed voucher showing all the codes with them to the appointment. Failure to do so will mean that you may forfeit your treatment and voucher in full.
ALL Online Discount Vouchers are valid for New Clients Only. Existing clients will NOT be eligible for these vouchers as the reason for the online offers is purely to introduce new clients to the clinic. The acceptance of vouchers to existing clients will be solely at the clinic’s discretion.
Due to the immense popularity of the vouchers and the carefully timed appointments, we regretfully inform you that clients with vouchers who are more than 10 minutes late or fail to arrive for their booked appointment WILL forfeit their full voucher treatment, without exception.
Appointments must be made and performed BEFORE the expiry date of the voucher. No appointments will be honoured after the voucher expiry date.
Please note that there is a £30 rescheduling fee for all clients with a discount voucher.
Clients who fail to give 48 hours notice of a cancellation will forfeit their voucher completely.
Please note that all our Terms and Conditions apply to clients with vouchers.
Courses of Treatments
Certain treatments may be bought as a course of numbered sessions and will be eligible for a discount only if the course of treatments is paid in full in advance. Please note that the money paid for a course of treatment is non-refundable and non-transferable without exception. If you arrive more than 10 minutes late for any of the booked sessions of a course, or you fail to give 48 hours notice of a cancellation, as per our normal terms and conditions, you will forfeit that particular session. All courses must be taken within 12 months of the date of purchase.During this time if there is a change of venue/clinic address then the paid courses will automatically be transferred to the new venue/clinic address and no refunds will be made.
By agreeing to pay for a course of treatments, you agree to our full terms and conditions.