The Acculaser Medispa is situated within the Chelsea Health Club and Spa at Stamford Bridge within the grounds of the Chelsea Football Club on the Fulham Road, SW6 1HS.
We ask that ALL bookings (including any voucher bookings) be made by giving your bank card details at the time of booking your appointment.
*Please note that a debit may be made against your card for cancellation fees or rescheduling fees.
Payments may be made by debit cards or cash. We do accept most credit cards but please note that an extra charge of 2% applies to payments by Credit Cards. We do not accept American Express or Mastercard.
APPOINTMENTS- LATE ARRIVAL FEES
We kindly ask that you arrive on time for your appointment. As some of our treatments are booked in 30 minute sessions, and in order to avoid disrupting the next client’s appointment, all clients arriving more than 10 minutes late for an appointment will be considered as a late cancellation and a £50 cancellation fee may be charged. If you are on a course of treatments, you may be charged £50 for the late cancellation fee and your next appointment will be classed as the next session of your course.Therefore please allow for tube delays and parking. Thank you.
Clients with vouchers arriving late for an appointment will unfortunately forfeit the voucher and a refund will not be granted or and the appointment will not be rescheduled. Also clients arriving with a voucher who have not checked for the contra-indications previously to booking the appointment and who are therefore not able to proceed with the treatment on the day of the appointment will also not be entitled to a refund or be entitled to reschedule.
CANCELLATIONS OF APPOINTMENTS- 48 HOURS NOTICE REQUIRED
We politely ask for 48 hours notice of a cancellation. Failure to give 48 hours notice of a cancellation will result in a £50 charge to cover the appointment time booked and will be charged.
RESCHEDULING OF APPOINTMENTS
We reserve the right to charge all clients a rescheduling fee of £30.
*Please note that clients with a discount voucher giving less than 48 hours notice of a cancellation will render the voucher void and will not be granted a refund or be entitled to reschedule.
OTHER TERMS AND CONDITIONS- PLEASE NOTE
Please turn your mobile to silent when entering the clinic in respect to other clients and to enable you to receive the best attention and advice during your treatment.
We respectfully ask that men shave before arriving for their facial or hair removal appointments, failure to do so will minimize the effective treatment time and possibly its effects, thank you.
Please note that some of the facial treatments will require minimal ‘down time’. Please consider this in advance when booking. A client’s decision to not proceed with a treatment due to downtime will still be charged £50 for the consultation time or forfeit their voucher if they have one. A refund or rescheduling will not be granted for vouchers on this basis. Therefore please read all the contra-indications before booking your appointment, thank you.
Please note that if you give false information during the consultation or you fail to offer full information that may be of relevance for your treatment, or you fail to follow the Post Treatment Advice given, then the Acculaser Medispa will NOT take any responsibility for any adverse reactions you may experience due to the treatment given.
The client must agree to comply with all instructions and/or recommendations and Post Treatment Advice given regarding the care of the treated areas and will be asked to sign a consultation form.
No two skins are the same and no two clients are the same. Therefore it is important to note that the effects of any treatment cannot be guaranteed and results for each person will vary.
Our apologies but children are not allowed in the Medispa due to dangerous equipment. Please note that the Chelsea Health Club and Spa is an adult only Health Club and therefore children will not be allowed entrance.
Maria Mills at the The Acculaser Medispa has a Special Therapist License and is a full member of the British Association of Beauty Therapy and Cosmetology. The Acculaser Medispa is fully insured for all the procedures offered except for injectables and dermal fillers whereby Dr Oksana Nesterenko is responsible for her insurance and is fully covered for all the treatments she offers.The Acculaser Medispa does NOT take any responsibility for any procedure offered by any Doctors or alternative therapists recommended.
All treatment details and prices are subject to change and availability at the Acculaser Medispa’s discretion.
Please note that if a change of venue/clinic address is necessary and unavoidable for whatever reason and at any time, then treatment fees already paid will NOT be refundable and the treatments will continued to be offered at the new venue.
Please note that we will not accept responsibility for any valuables left by clients on the premises or of any damages to belongings.
All client information will be held in the strictest confidence.
Please note that we reserve the right to refuse to treat, book or rebook any client who we or The Chelsea Health Club feel is showing, in our opinion, offensive, rude, abusive or disruptive behaviour.
Discounts on courses are not available with any other discount offers or vouchers.
All overdue or unpaid bills for treatments will be charged interest from the date of the booked treatment.
*Online Discount Vouchers
Clients with online discount Vouchers must bring the printed voucher showing all the codes with them to the appointment. Failure to do so will mean that you may forfeit your treatment and voucher in full and you will NOT be entitled to reschedule.
ALL Online Discount Vouchers are valid for New Clients Only. Existing clients will NOT be eligible for these vouchers as the reason for the online offers is purely to introduce new clients to the clinic. The acceptance of vouchers to existing clients will be solely at the clinic’s discretion.
Due to the immense popularity of the vouchers and the carefully timed appointments, we regretfully inform you that clients with vouchers who are more than 10 minutes late or fail to arrive for their booked appointment WILL forfeit their full voucher treatment and will not be entitled to reschedule, without exception.
Appointments must be made and performed BEFORE the expiry date of the voucher. No appointments will be honoured after the voucher expiry date.
Please note that there is a £30 rescheduling fee for all clients with a discount voucher.
Clients who fail to give 48 hours notice of a cancellation will forfeit their voucher completely and you will NOT be entitled to reschedule.
*Please note that all our Terms and Conditions apply to clients with vouchers.
Courses of Treatments
Certain treatments may be bought as a course of numbered sessions and will be eligible for a discount only if the course of treatments is paid in full in advance. Please note that the money paid for a course of treatment is non-refundable and non-transferable without exception. If you arrive more than 10 minutes late for any of the booked sessions of a course as per our normal terms and conditions, you will forfeit that particular session. If you fail to give 48 hrs notice of a cancellation then a £50 cancellation fee will be payable. All courses must be taken within 12 months of the date of purchase.During this time if there is a change of venue/clinic address then the paid courses will automatically be transferred to the new venue/clinic address and no refunds will be made. By agreeing to pay for a course of treatments, you agree to our full terms and conditions.